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Dispute Resolution Mechanisms at Stock Exchanges
Dispute Resolution Mechanisms at Stock Exchanges
SEBI vide its circular SEBI/HO/OIAE/2023/03391 dated January 27, 2023 has advised listed companies to intimate the following to all investors who hold shares in physical form.
If you have any dispute against a listed company and/or its Registrar and Share Transfer Agent (RTA) on delay or default in processing your request, as per SEBI circular dated 30.05.2022, you can file for arbitration with Stock Exchange.
For more details, please see the web links of the stock exchanges:
BSE - http://tiny.cc/m1l2vz
NSE - http://tiny.cc/s1l2vz
The above intimation has also been issued to the investors who hold shares in physical form, to their registered email id / mobile number.
The investors are requested to take note of the same and make use of the above facility when necessary.
SCORES 2.0
The investors’ complaints are also being processed through the centralized web-based complaint redressal system. The salient features of SCORES include availability of centralised database of the compliants and provision for the Company to upload online action taken reports. Through SCORES, the investors can view online, the actions taken and current status of the complaints. In its efforts to improve ease of doing business, SEBI has launched a mobile app “SEBI SCORES”, making it easier for investors to lodge their grievances with SEBI, as they can now access SCORES at their convenience.
SEBI has launched the new version of the SEBI Complaint Redress System (SCORES 2.0) and with effect from March 28, 2024, the old version of SCORES has been closed for lodging complaint However investors can check status of their complaints lodged in old SCORES on the old portal. Investors can lodge complaints only through new version of SCORES i.e. https:// scores.sebi.gov.in from April 01, 2024.
The relevant SEBI Circulars and the process flow are provided for ready reference:
| Particulars | Download |
|---|---|
| SEBI Circular dated September 20, 2023 |  |
| NSE Circular dated September 21, 2023 | |
| Process flow of complaint redressal mechanism | |